Frequently Asked Questions

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Q: Is your site secure?
A: We take every possible precaution to guard your personal information. Our servers are completely secure. We use SSL software to protect your confidential information.

Q: Can I place my order by phone?
A: Absolutely. Just call our TOLL-FREE order line, 1-877 ELF LAND (1-877-353-5263). Operators are standing by 24 hours each day, and every day of the week.

Q: Can I change my order after I place it?
A: We try to process every order as soon as it comes in. Therefore, we usually cannot change the order after you place it. If you contact us IMMEDIATELY after completing your order, however, we may be able to alter it.

Q: Can I track my order?
A: You will receive notification via e-mail once your order has been shipped. A link will accompany it that will allow you to view the current status of your order simply by clicking on it.

Q: How do you compute the cost of shipping?
A: We use standard shipping rates, plus a small handling fee.

Q: How do I know how much shipping will cost me?
A: The shopping cart will provide you with an estimate of the shipping cost BEFORE you place your order. This allows you to see everything upfront before proceeding with your transaction.

Q: Do you ship internationally?
A: Yes, we ship internationally according to the DHL International rules and regulations.

Q: How long will it take for my order to arrive?
A: We process all orders within 48 hours of receiving them. Delivery time depends on the shipment method, and how far away from our warehouse the shipping destination is. If you choose DHL ground as your delivery method, please allow up to 10 business days for delivery.

Q: What if I receive my order and some items are missing?
A: Contact us via sending in an inquiry to Team Santa or by calling our toll free number (1-877 ELF LAND) for assistance.

Q: What is your return policy?
A: We have a separate page that outlines and details our return policy. Simply follow this link: http://www.christmasdepot.com/return.php.

Q: Do you sell wholesale?
A: Yes, but only for special orders with a minimum of $2500. Simply e-mail WholeSale@ChristmasDepot.com for more information on wholesale pricing. We also offer quantity discounts on most items. Just look for the box labeled Buy more and SAVE. It displays the quantity and price per unit when you purchase in larger quantities.

Q: Do you ship to PO boxes?
A: No. Our usual method of shipment is DHL, and unfortunately, they are unable to ship to PO boxes.

Q: Do I need to provide you with an e-mail address?
A: Yes. As an internet-based company, we need to have a valid e-mail address with which to contact you. Pursuant to our Privacy Policy, we do not make the e-mail addresses of our customer available to any outside parties.

Q: Do you have a print catalog available?
A: No. ChristmasDepot.com is its own on-line catalog.

Q: What credit cards do you accept?
A: We accept Visa, MasterCard, Discover, and American Express cards.

Q: Will your electrical devices work in my country?
A: All our lights and other electronic devices are intended for use with 120 Volt, 60 Hz power supplies, which are standard in the United States, and also found in American Samoa, Canada, the Bahamas, Bermuda, the Cayman Islands, Costa Rica, Ecuador, Micronesia, Nicaragua, Palmyra Atoll, Puerto Rico, and Venezuela. Residents of countries other than the U.S. may have to utilize a voltage converter and/or a plug adapter to use our electric devices.

Q: Do you accept corporate or governmental Purchase Orders?
A: No. While we are happy to fulfill corporate and governmental orders, we do not accept Purchase Orders. All products must be paid for at time of purchase.